CORONAVIRUS COVID-19

COVID-19 - WHAT WE'RE DOING DIFFERENT  

Firstly, thank you to everyone who is supporting us (and every other small business) in these unprecedented times. We would like to highlight what we're doing differently to help keep everyone safe yet be able to keep delivering beautiful flower arrangements to loved ones.  

With more people working from home, we encourage customers check locations of recipients to ensure a delivery on the first attempt.

CONTACTLESS DELIVERY

Deliveries to residential homes and units (where we can access the front door) will be contactless. Flowers will be placed at the door with couriers stepping back to maintain a safe social distance. Flowers will be left at the front door if no one is home (standard policy). 

Deliveries to businesses/schools/medical practices will be left at the main reception where possible. Couriers will maintain social distancing measure and will place deliveries in a spot for recipients to retrieve. For business that do not allow for deliveries to be left at reception, these will be deemed as non-delivery and will incur an additional delivery fee (alternatively, flowers can be picked up from our studio if required).

Similarly, deliveries to secured units/apartments will not be delivered if no one is home. If a recipient is home, the courier will place deliveries in a place for recipients to pick up while maintaining a safe distance.  

PICKING UP ORDERS

Please call ahead when picking up orders. For the safety of our team and community, please do not come to the shop unwell.

We appreciate your understanding in these matters. 

(last updated 31 July 2020)