DELIVERY INFORMATION

FEES

$15 Standard fee - ACT Canberra suburbs only

$35 Rural fee (by phone only) - Royalla, Tharwa, Hall, Bungendore, Wallaroo, Wamboin, Murrumbateman ​- please contact us to enquire. *** NOT AVAILABLE DURING VALENTINES AND MOTHERS DAY

STATUS 

We do not notify you of successful delivery unless we encounter a problem. If you would like to know the status of your order, you are welcome to call us 0468 358 338 or email us at hello@eightstems.com.au

SAME DAY DELIVERIES ​

MONDAY to FRIDAY - Please order before 1PM for same day delivery. Orders received after 1PM will be delivered the next business day. 

SATURDAY, SUNDAY, and PUBLIC HOLIDAYS - NO DELIVERY SERVICE ​​​​AVAILABLE

DELIVERY WINDOW

Our standard delivery window is between 8.00am and 6.00pm, Monday to Friday.
Please note, delivery windows are extended for Valentine’s Day and Mother’s Day, generally between 6.00am and 7.00pm.

RECIPIENT NOT HOME or NOT AVAILABLE POLICY

When we deliver to a residential house and no one is home, the couriers will leave your flowers in a shaded spot. We do not take responsibility for your flowers once they have been delivered. If the delivery address is to an apartment complex or to a business/government building and the recipient is not available to collect, we are required to take the flowers back. You will have the option of a re-delivery which will incur a Re-Delivery Fee of $15.00. If the re-delivery is after 5PM, your flowers will be re-delivered the next business day. Alternatively, you (or the recipient) will have the option to pick up flowers in store. We will not be responsible for any incorrect delivery information given or being unable to contact recipients on delivery.

INFORMATION 

To ensure a smooth and easy delivery process, please provide as much information about the recipient regarding name, address, contact name and delivery comments.

  • Residential homes and apartment complexes will require full name, address, apartment name, phone number and any helpful information like corner house, leave flowers at back gate etc.

  • Business and Government Agencies will require full name, business/ department name, full address, work phone and mobile and any helpful information like leave at front reception, building A, or enter through loading dock etc.

  • Hospitals will require patient/staff full name, which hospital, department/building, ward number, bed number and a phone number for best contact. We will not be at fault if the patient has been discharged at the time of delivery.

  • School ​deliveries will need to occur by 3PM, so make sure you organise this in advance. Please specify if the delivery is to a staff member or student.